What to do next

If you don’t yet have a Home Care Package

Step 1: Fill in the Medicare form that we send you and return it to Medicare. We can also help you with this.

Step 2: Apply for Government-subsidised services by contacting My Aged Care. You can call them on 1800 200 422 or contact them online at myagedcare.gov.au. We can also help with this.

Step 3: You’ll be contacted by an ACAT team member to understand your needs so that they can allocate appropriate funding.

Step 4: You’ll receive a letter informing you of the level of funding you’ve been approved for and you may be placed on a national waiting list to be allocated a funding package.

Step 5: You’ll receive another letter once your funding package has been allocated to you. This letter will include a referral code.

Step 6: Contact us to let us know what your referral code is.

Step 7: Start enjoying your services!

If you’re currently with another provider

Step 1: Use your My Aged Care online client record or call them on 1800 200 422. Advise them of your decision to move and ask them to re-activate your referral code. You will need to give this referral code to us before you can start receiving services.

Step 2: Contact us to let us know what your referral code is.

Step 3: Notify your current provider you are ceasing services with them. It’s best to do this in writing. You’ll need to agree on a date when your old services stop and your new services begin.

Step 4: We’ll meet with you to present your service plan and Home Care agreement, which you’ll need ot sign.

Step 5: Start enjoying your services!