Home Care thriving

October 24, 2024

We are proud to share the results of our recent Home Care Audit 2024 by the Aged Care Quality and Safety Commission against the Aged Care Quality Standards. All Standards were met, reflecting our commitment to high-quality care and services that enhance your independence, health, and wellbeing. Key highlights include:

Consumer Satisfaction: Feedback indicated high levels of satisfaction with the care and services provided, emphasising dignity, choice, and support to live your best life.

Effective Assessment and Planning: Our services demonstrated effective assessment, planning, and review in partnership with you and your representatives.

Safe and Effective Care: We continue to provide safe, effective, and tailored clinical and personal care, with timely and appropriate referrals.

Consumer Independence: Our care and services promote your independence and quality of life.

Open Disclosure: We maintain an open disclosure process for recording and actioning complaints and feedback.

Staff Competence: Our staff are respectful, kind, skilled, and knowledgeable, ensuring you receive the best possible care.

Governance and Oversight: We have effective governance systems and processes in place, including oversight of vulnerable consumers.

Your ongoing feedback helps us continually improve our services. 
We appreciate your support and thank those who participated in the Audit. As always, please contact your Service Advisor to discuss any feedback you may have, or you can use the alternative feedback methods provided.