My Aged Care online assessment form launched

February 05, 2020

Older Australians about to start their aged care services journey can now apply for an aged care assessment through the My Aged Care website.

If you have not yet registered for an assessment with My Aged Care and you have access to the internet, then you can now apply by clicking here.

People will be able to access a new online form to register for their first assessment and it can be completed in their own time as an alternative to calling the My Aged Care contact centre.

A family member, friend or carer can help an older person manage the online application, or someone can do it on their behalf, however, they will need to be registered as your representative on My Aged Care. To register a regular representative, you can either call My Aged Care, ask an assessor at your face-to-face assessment, or fill out the Appointment of a Representative Form available on the My Aged Care website here. 

The online application only takes 15 to 20 minutes to complete and the form works across all types of care you may require, such as Home Care Packages, short-term care, or care in an aged care home. In the application, questions will be asked to assess your eligibility and what care you may require from day to day.

You will be required to provide your personal information and will need your Medicare card details.

If someone is applying for you, then the representative must provide their personal information as well. You will then be contacted by a representative from My Aged Care.

This is a new online form that makes it easier to find out if you are eligible and apply for a face-to-face assessment. Make sure you have time to complete the form without interruption and the information you’ll need. If you leave the form for more than 20 minutes you will need to start again. This is to protect your private information.

If you want more information about what type of care would best suit you, please call Southern Cross Care on 1800 632 314 or contact us online by completing this online form.